I recently finished “Crucial Conversations. Tools for Talking When Stakes Are High” (Amazon) from Patterson et al, which describes how to productively hold emotionally challenging conversations. The book had been recommended to me by several colleagues.
What is the book about?
According to the book, crucial conversations are define as those conversations were:
there are high stakes
there are opposing opinions
there are strong emotions
The aim is, to hold these crucial conversations as a dialog. A dialog is a conversation where everyone can freely contribute to a growing pool of opinion. In non-dialog conversations people tend to make accusations or don’t contribute their views. In other words: they get violent or silent.